Case Study: More accessible services through workforce optimisation
Our large government client has a transient and geographically dispersed customer base. It is critical that their workforce is agile and responsive to the changing demand for support services.
By integrating and geocoding a range of data, we developed an innovative tool that tells our client where demand for their support services is so they can optimise the distribution of their workforce.
The tool is updated on an annual cycle and embedded as part of the annual business planning process. It has empowered decision makers with the knowledge to make evidence-based recommendations and drive improvements in service delivery.
Our client is improving their impact by having the right people in the right locations and making their services more accessible to customers.